Jobs at Alaska Airlines & Horizon Air

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Copywriter is responsible for developing communications that educate, align, and inspire frontline airport employees from Alaska Airlines (AS), Horizon Air (QX), and business partners. As an individual contributor, this role develops solutions to clearly and effectively communicate policies, business processes, and strategic initiatives for Airport Operations and Customers Service (AOCS) in a way that connects with station teams.

Key Duties

• With limited direction, work independently with internal AOCS stakeholders to partner, strategize, and advise on the best approach to communicate policy & procedure, workgroup-specific projects, and company initiatives while prioritizing urgent operationally driven requests.

• Write clear, concise, and compelling content that engages, inspires, and motivates people to take action.

• Network with subject matter experts to translate technical copy into engaging and easily to understand communications.

• Create end-to-end engaging communications to help employees understand and connect the dots between polices, processes, and company strategies and their day-to-day work.

• Apply industry methodologies to develop and distribute effective multi-channel communications that are inclusive and understandable to diverse audiences.

• Produce captivating content in a variety of formats to support the needs of the frontline employee groups (e.g., graphic design, image editing, video production, gamification, etc.).

• With a close eye for detail, ensure content is verified for accuracy and signed off by the key stakeholders before publication.

• Make recommendations on improvements to communications processes, using data to assess the effectiveness of communications.

• Assist in key initiative communication planning and internal change management efforts.

• Partner with Corporate Communication peers and cross-divisional workgroups to ensure alignment and consistency in content and communications.

Job-Specific Experience, Education & Skills

Required

• 2 years of experience in communications and copywriting.

• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.

• Process and detail-oriented with the ability to interpret, develop, and articulate efficient policies and procedures for frontline functions.

• Team player capable of cross-functional collaboration, and able to work independently and take initiative.

• Exceptional communication skills, both written and verbal; equally comfortable presenting in-person and to remote audiences.

• Deep interest in adapting & evolving content strategy based on data & analytics.

• Desire to utilize new software or tools to create engaging and dynamic content.

• Accomplished at adapting content to suit different audiences.

• Highly organized with ability to manage multiple projects concurrently, often to tight deadlines.

• Ability to write, edit and post written and digital content, including graphics and video production.

• Willingness to jump in on an array of projects as requested; eager to learn new skills.

• Be able to work at a fast pace, ensuring content is grammatically correct.

• A keen eye and top-notch proofreading skills are a must.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• Graphic design experience.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$64,950 --- $97,450 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 7/14/2024
Location Seattle
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
I: Y - MG
Z: Y - FL
L: #LI-B
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Job Locations USA-WA-Seattle
Requisition ID 2024-12531
Category Corporate & Operations
Workplace Type Onsite