Jobs at Alaska Airlines & Horizon Air

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Sector Manager is a subject matter expert in the Network Operations Control Center (NOC) managing operations activities for Alaska Airlines and its subsidiaries. As an individual contributor, this role exercises considerable judgement and initiative for solutions pertaining to flight cancellations and flight delays. This includes business decision making oversite of all positions within the Network Operations Control Center including: Dispatch, Crew Scheduling, Maintenance Control, Line Maintenance Planning, Network Operations Support and Centralized Load Planning to ensure the highest operational standards, uncompromising commitment to safety, accountability to process, and the development and execution of practical solutions that lead to a competitive edge.

Key Duties

• Act as a subject matter expert to oversee and execute day-to-day operations and integrates divisional objectives to ensure operational excellence.

• With minimal direction from leadership, exercise considerable judgment to provide briefings to senior management on performance trends, causes, and remedies.

• Provides leadership to all CPA (Capacity Purchase Agreement) carriers to ensure they meet Alaska’s standards.

• Apply knowledge of business continuity plans and executes them in all necessary situations.

• Serves as the customer service advocate for the system representing Alaska and its customers and employees.

• Monitor daily flight activity and determine best course of action for cancellations, upgrades, or downgrades that impact the fewest number of guests with the least negative impact to the operation.

• Executes contingency plans and provides ongoing support and communication throughout the recovery.

• Directs and support stations on situations to maintain operational continuity (e.g., aircraft damage, employee injury, employee discipline, hazmat issues/concerns, drug testing, enforcement of the customer service commitment plan and current security/FAA directives, etc.).

• Develops and implements strategic, continuous improvement initiatives and processes, including anticipating and addressing irregular operations.

• Continually evaluates operating philosophies to provide the best customer service while and maximizing revenue and aircraft utilization.

• Maintains procedural/operational knowledge of stations system-wide.

• Develops, facilitates, and provides leadership support to bargaining unit employees, with an emphasis on Alaska’s values and critical success factors. Utilizes technology, process improvement methodologies, and leadership skills to create new approach to improve performance.

• Provides operational performance updates to Network Operations Directors as needed.

• Provides leadership and direction to all stations to ensure high standards and performance are maintained.

• Contributes to a team environment that fosters an open exchange of ideas and information.

Job-Specific Experience, Education & Skills

Required

• 4 years of relevant station, cargo, NOC or call center operations experience.

• Bachelor’s degree, or an additional two years of training/experience in lieu of this degree.

• Demonstrated knowledge of FAA policies and procedures.

• Proven ability to work well under pressure and provide independent judgment and good decision-making.

• Proven ability to use tact in communicating with others, with the ability to constructively resolve problems.

• Ability and willingness to work rotating 24/7 shifts (e.g., holidays, weekends, or non-traditional hours).

• High school diploma or equivalent is required.

• Minium age of 18.

• Must be authorized to work in the U.S.

Preferred

• 2 years in supervisory position.

• Proven track record of effectively managing teams, motivating employees and enhancing group dynamics.

• Strong knowledge of Sabre / Image.

• Strong skills with Microsoft platform.

• Knowledge of AS system regulations, company policy, procedures, and security directives.

• Highly motivated and interested in expanding one’s knowledge and experience within Alaska Airlines.

Job-Specific Leadership Expectations

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

• Sound, Strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety.

• Ability to thrive in a rapidly changing, collaborative environment.

Salary Range

$97,200 -- $145,800 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 5/12/2025
Location Seattle - Hub
Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
A: Y - T1
L: #LI-B
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Job Locations USA-WA-SeaTac
Requisition ID 2025-14371
Category Corporate & Operations