Jobs at Alaska Airlines & Horizon Air

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Principal Loyalty Recognition is the product owner and lead subject matter expert on member engagement, including Clubs & Special Programs and associated benefits for AAG/HA. As an individual contributor, this role exercises considerable latitude and initiative to develop and deliver a long-term strategy that deepens guest preference and brand love while maximizing member-level profitability for Air Group/HA.

Key Duties

• Design and implement comprehensive loyalty recognition programs and promotions that enhance customer engagement and satisfaction.

• Analyze customer data to identify trends, preferences, and opportunities for improvement in loyalty initiatives.

• Work closely with marketing, sales, and customer service teams to ensure alignment of loyalty programs with overall business objectives.

• Establish KPIs to measure the effectiveness of loyalty programs and member engagement and make data-driven recommendations for enhancements.

• Develop communication strategies to effectively promote loyalty programs and educate customers on available rewards and benefits.

• Stay updated on industry trends and best practices in customer loyalty and recognition to keep our programs competitive.

• Oversee the budget for loyalty initiatives, ensuring cost-effectiveness and alignment with financial goals.

• Collaborate cross-functionally with revenue management, brand & lifecycle marketing, technology, accounting, operations, and other partner teams to execute on loyalty programs and initiatives.

Job-Specific Experience, Education & Skills

Required

• 7 years of experience in hospitality, marketing, or a loyalty-related area.

• Bachelor’s degree in Business, Marketing, or related technical degree or an additional two years of relevant training/experience in lieu of this degree.

• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook)

• Advanced in Excel and able to work with data analysis tools, statistical/reference formulas, and pivot tables.

• Detail oriented and highly organized, with ability to multi-task and work independently.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• Knowledge of loyalty programs and co-brand credit card mechanics.

• Demonstrated ability to have significant impact on products, services, or financial performance with data-driven recommendations.

• Proficiency in database querying or business intelligence tools such as Structured Query language (SQL), Alteryx, Tableau.

• Detail oriented in the delivery of work product and identifying idiosyncrasies in guest-facing experiences or inconsistencies in data sources.

• Experience tracking and reporting on financial and operational performance of consumer-facing products or services.

• Proven ability to gather, prep and blend data, then present complex data sets in a compelling and concise format.

Job-Specific Leadership Expectations

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

• Create a culture where all employees feel safe and they belong.

Salary Range

$103,600 - $155,400 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 5/6/2025
Location Seattle - Corporate HQ
Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
A: Y - T1
L: #LI-B
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Job Locations USA-WA-SeaTac
Requisition ID 2025-14332
Category Corporate & Operations