Jobs at Alaska Airlines & Horizon Air

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Mobile Technology Specialist is responsible for developing solutions for the mobile technology platforms used in passenger service for Alaska Airlines (AS) and Horizon Air (QX). As an individual contributor, this role makes recommendations to improve, develop, and implement adoption strategies, monitors and responds to usage trends, serves as the key point person for strategic questions related to platform use in the operation, and is the primary liaison to the product team representing business and operational needs.

Key Duties

• With limited direction, analyze and monitor mobile usage trends to develop/execute mobile platform adoption strategies.

• Network with the product development team to communicate operational business needs and influence roadmap prioritization.

• Take initiative to evangelize mobile technology platform benefits and use systemwide.

• Represent the department to internal business groups and make recommendations on platform operation and value proposition.

• Develop policies and procedures associated with respective mobile platforms.

• Apply knowledge of the operation and policies and procedures to design solutions to mitigate technology issues.

• Develop and maintain outage contingency plans and associated playbooks.

• Partner with the training development team to identify new training needs and required updates on existing courseware.

Job-Specific Experience, Education & Skills

Required

• 2 years of experience in policy & procedures programs or equivalent airline operations experience.

• Bachelor’s degree, or an additional two years of relevant experience in lieu of degree.

• Demonstrated passion for new technology trends, highly comfortable with mobile technology, and able to learn new technology quickly.

• Experience in creating, editing and posting written and digital content.

• Excellent writing and verbal communication skills

• Proficiency with Microsoft Office applications (e.g., Outlook, Word, Excel, PowerPoint).

• Process and detail-oriented with the ability to:

  • Interpret, develop, and articulate efficient procedures for frontline functions.

  • Grasp complex issues and processes and evaluate elements relevant to passenger service functions.

  • Communicate in a simple, clear, and concise manner.

  • Identify opportunities for process improvement.

  • Lead project teams.

• Willingness to challenge assumptions and question the validity of established policies and procedures.

• Excellent organizational skills, with the ability to manage multiple projects under limited supervision.

• Ability to understand the needs and attitudes of the customer to develop a change management plan.

• Ability and willingness to travel throughout the AS and QX route system.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• Strong working knowledge of AS software tools.

• Thorough working knowledge of AS policies and procedures.

• Technical writing, training, job coaching, or supervisor experience.

• Knowledge of project management methodologies and processes.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$78,000 -- $114,600 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 5/22/2025
Location Seattle - Gold Coast Center (GCC)
Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
A: Y - T1
L: #LI-B
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Job Locations USA-WA-SeaTac
Requisition ID 2025-14520
Category Corporate & Operations