Jobs at Alaska Airlines & Horizon Air

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Cargo Inside Sales Representative is a responsible for advancing the cargo sales initiatives at Alaska Airlines and Hawaiian Air. As an individual contributor this role makes recommendations to enhancing customer relationships, managing and refining contracts, and effectively communicating new products and services to drive revenue growth.

Key Duties

• With limited direction from supervisor, promotes and develops a brand preference for Alaska and Hawaiian cargo services.

• Makes recommendations on team processes and procedures to enhance the promotion of Alaska and Hawaiian cargo services.

• Take the initiative to develop solutions to complex booking issues for commercial shippers, ensuring smooth operations.

• Makes recommendations on commercial contract process including building contract terms, driving contracts and related exhibits, and managing contract signatories. Issues addendums related to contract changes and networks with legal department for any contractual changes to verbiage.

• Collaborates with pricing and revenue management teams and works closely with Operations, Cargo Network Support, and Cargo Call Center teams to assist with bookings, claims, service failures, and track/trace requests.

• Takes the initiative to develop solutions to complex problems, such as optimizing cargo space utilization and improving booking accuracy.

• Makes recommendations on process improvements and sales strategies to enhance customer satisfaction and revenue growth.

• Apply professional concepts and industry methodologies to sales and service initiatives with limited direction from supervisors.

• Assists with special projects as assigned.

Job-Specific Experience, Education & Skills

Required

• 2 years of experience in sales, customer service or cargo sales.

• Bachelor’s degree with a focus in business, or an additional two years of relevant training/experience in lieu of this degree.

• Outstanding customer service skills, including the ability to diplomatically manage difficult customer service situations.

• Ability to embrace challenges and different ways of thinking, as well as adapt to an ever-changing market environment.

• Ability and willingness to work hours outside the conventional 9-5 M-F timeframe.

• Detailed oriented and highly organized, with ability to multi-task and work independently with limited guidance in a demanding environment.

• Effective communication skills (e.g., verbal, written, and listening).

• Expert knowledge of Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

• High school diploma or equivalent is required.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• 1 year of experience in aviation, logistics or freight forwarding.

• 2 years of customer service experience.

• Knowledge of Alaska Airlines and Hawaiian Airlines products and services.

• Knowledge of iCargo, Tableau and Salesforce.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$64,950 --- $97,450 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 4/7/2025
Location Los Angeles
Regulatory Information Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
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Job Locations USA-CA-Los Angeles
Requisition ID 2025-14217
Category Corporate & Operations