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Career opportunities: Reservation Agents and Customer Care
Career opportunitiesCustomer Service Agents
Career opportunities: Ramp Service Agents and Cargo

Results driven,
people focused.

From ticketing to check-in to boarding, Customer Service Agents make personal connections with people from all walks of life and all over the world. They go above and beyond expectations to find solutions and provide answers that deliver the exceptional experience that makes us a successful and beloved airline.

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Equal Employment Opportunity & Affirmative Action
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. If you’d like to view a copy of our affirmative action plans, please fill out an AAP Inspection Request Form. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

Notices to Applicants and Employees:
Learn more about your right to work, EEO rights, how EEO is the law, federal, state and local labor law postings. We are an E-Verify® employer, where required by law. During the performance of a city contract, we will provide equal benefits to employees with spouses and employees with domestic partners where required. If you’re applying for a position in San Francisco, review the guidelines in your area.

Accessibility Accommodations
All candidates will receive consideration for employment without regard to any characteristics protected by law. We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to peopleresourceline@alaskaair.com to let us know the nature of your request.

Pay Transparency
We do not discriminate or retaliate against applicants or employees who inquire about, disclose, or discuss their compensation or that of other applicants or employees. Learn more about how we comply with the OFCCP’s Pay Transparency Nondiscrimination Provision.

Transparency in Coverage
The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the benefit package options under the Alaska Airlines, Inc. Welfare Benefit Plan can be found at https://premera.sapphiremrfhub.com. Note that these files are not intended to be user-friendly; this is raw data presented in a specific machine-readable format per the requirements outlined by the Department of Health and Human Services.

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