From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage award travel. Our agents are out-of-the-box thinkers who close each interaction with kindness.
Our work-from-home contact center positions
Our contact centers are conveniently located in SeaTac, WA; Chandler, AZ; and Boise, ID. To be eligible for these positions, you must reside within the state lines of the center you are applying for.
To set you up for success, we have designed a robust hybrid training program. This comprehensive program combines working from our company-designated facility and your approved home office. It runs full-time for 6-8 weeks, offering intensive, fast-paced training, including on-the-job experience. Please note that during this period, you may be required to cover transportation and accommodation expenses if required to commute to the company-designated contact center within your state.
We will partner with you to ensure you receive the necessary company-assigned equipment. Your success in this role is contingent upon meeting the technical requirements within our established timelines, as any delays might impact your ability to continue in the role. While this role provides the convenience for you to work from your home office post-training, it's crucial to remain at your workstation for extended periods, adhering to scheduled breaks and lunches. We closely monitor schedule compliance to ensure smooth operations.
Alaska Airlines operates around the clock, 365 days a year, so your schedule may include weekends, holidays, day and evening shifts, and could vary throughout the year.
What sets us apart from other virtual contact center jobs is our commitment to staying connected. Even though you may be working remotely, you'll never feel alone. Our advanced technology, mentorship, and continuous training ensure you are always supported.
Our successful Reservations Sales Agents connect with our guests with genuine care, helping us create an airline that people love and enjoy working for. We are excited about the possibility of you joining our fantastic team!
We look forward to welcoming you aboard!
Round the clock schedule
Our customers need us 24 hours a day, 7 days a week, 365 days a year. You should be available to work at least five 8-hour shifts per week, including evenings and holidays. While senior agents usually have first choice of shifts, you do have the flexibility to trade shifts with other agents. If you can flex with this kind of schedule regularly, you’ll find that doors to a bright future open wide.
How we hire
- After reviewing applications, we select and invite several applicants to attend an interview event
- We test basic computer skills and assess your job aptitude
- If you’re successful, offers are made on the spot, and you’ll be assigned to a class date to start training
