Our airport operations teams focus on different areas of the guest experience to create an airline with award-winning customer service. On these teams, you’ll learn airport operations from the ground up, giving you experience to grow your career throughout Alaska, Hawaiian and Horizon.
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Hear from our people
Alaska Airlines Ramp Agents
Get guests their bags in 20 minutes or less. They also play a critical role in on-time performance, marshaling aircraft for takeoff and gate approach.
Alaska Airlines Cargo Agents
Work exclusively with our cargo planes to get life’s essentials and important deliveries to communities where we fly.
Alaska Airlines Customer Service Agents
Check-in passengers from around the world, handle baggage (from suitcases to surfboards), make gate announcements, and answer a lot of questions.
Alaska Airlines Lounge
Our Concierges create remarkable experiences for lounge guests with their welcoming personalities and can-do attitudes. Our Hospitality Hosts work alongside Concierges to ensure our lounges are clean and well stocked with delicious food and refreshing beverages.
Alaska Airlines Stores Agent
Our Stores Agents support aircraft operations by requisitioning, receiving, shipping, storing, and recording parts, equipment, and supplies.
Hawaiian Airlines Ramp Agents
Ramp Agents handle baggage loading and unloading, ensuring safety and on-time performance. This physically active, outdoor role is perfect for team players who thrive in a hands-on environment.
Hawaiian Airlines Customer Service Agents
Customer Service Agents deliver authentic Hawaiian hospitality at the ticket counter and gate - welcoming our guests with Aloha. Ideal for strong communicators who excel in fast-paced settings and love helping others.
Hawaiian Airlines Cargo Agents
Cargo Agents provide tailored shipping solutions and move seamlessly between office and warehouse tasks. This role suits those who enjoy customer service and staying active on the job.
Hawaiian Airlines Materials Support Agent
Material Support Agents handle aircraft parts and materials by managing inventory, processing shipments, updating TRAX records, and assembling kits for maintenance checks.
Horizon Air Ground Service Agents
Direct aircraft for takeoff and gate approach, load and unload luggage, de-ice planes, and assist guests in getting on and off the aircraft. Off the ramp and on breaks, this group bonds over working hard together.
Horizon Air Passenger Service Agents
The friendly face travelers rely on from the moment they arrive at the airport. You’ll support customers through ticketing, check-in, and boarding. You’ll be answering questions, solving problems, and ensuring a smooth travel experience.
Horizon Air Customer Service Agents
Perform all the Ground Service Agent duties as well as the Passenger Service Agents duties. You’ll be welcoming guests, guiding planes to the gate and even loading luggage.
Horizon Air Maintenance Stores Clerks
Our Maintenance Stores Clerk are responsible for processing orders, maintaining the stockroom and providing the proper care and storage of aircraft parts and tooling.
Working at the airport
From smaller airports in cities like Sitka, Alaska or Islands like Kauai, to larger-scale stations like Los Angeles International Airport our customers depend on us 365 days a year. You should be able to work a shift that starts as early as 4 AM or a shift that ends that as late as 1 AM, including evenings and holidays - some of our larger hubs operate 24/7. You do not get to pick you shifts during your first 60 days and while senior agents usually have the first choice of shifts, you have the flexibility to trade shifts with other agents. If you can flex with this schedule, doors to a bright future will open wide.
How we hire
After reviewing applications, we select and invite applicants to either attend a group hiring event or a one-on-one interview. In both settings, you’ll have the opportunity to learn more about the job and ask plenty of questions to a recruiter or a hiring manger.
