Jobs at Alaska Airlines & Horizon Air

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Supervisor Cargo Operations oversees the execution of cargo movement and regulatory compliance at the warehouse for Alaska Airlines. As a people leader, the Supervisor of Cargo Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) employees and assists with customer relations to ensure cargo operation standards are maintained or exceeded.

Key Duties

• Supervise the execution of cargo movement and regulatory compliance at the warehouse.

• Investigate and report operational performance and compliance issues and propose solutions for how to avoid such issues in the future.

• Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (e.g., follow-up with ITS, facilities and airport as needed).

• Monitor compliance with FAA, US Customs and Border Protection, and company regulations and periodically review applicable documents.

• Supervise customer relations (e.g., passenger complaints, lost and found, special passenger arrangements) and ensure passenger service standards are maintained or exceeded.

• Supervise the activities of all cargo agents (e.g., Customer Service Agents and Ramp Service Agents) in scheduling, training, attendance, discipline, contract administration, and performance.

• Develop agents through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.

• Influence culture of the station through action, presence, and reinforcement of behaviors.

• Represent Alaska Airlines cargo operations at various meetings with the Port and other airlines.

Job-Specific Experience, Education & Skills

Required

• A minimum of 3 years of operations experience.

• A Bachelor’s degree, or an additional 2 years of experience in lieu of this degree.

• Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams.

• Proven ability to effectively and tactfully communicate with others.

• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).

• Proficiency with Microsoft Office applications (e.g. Word, Excel, PowerPoint, and Outlook).

• Depending upon your work location, you may be required to obtain USPS Mail Handling Certification.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• Airline operations or cargo experience.

• Knowledge of SABRE/CargoSpot and company policy.

• Experience coaching and counseling employees on performance related issues.

• Experience as a supervisor, acting supervisor or lead.

• Experience scheduling shift work and administering budget controls.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$80,700.0-$100,400 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 3/27/2023
Location Seattle
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Requisition Type Management
L: #LI-B
Job Locations USA-WA-Seattle
Requisition ID 2023-10337
Category Corporate & Operations
Workplace Type Onsite