Jobs at Alaska Airlines & Horizon Air

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Supervisor, Alaska Lounge supervises the execution of daily operations for airport lounges at Alaska Airlines. As a people leader, this role assists the manager with leading and establishing priorities for the Lounge team to provide Alaska Airlines guests a superior airport and travel experience.

Key Duties

• Supervises the execution of daily operations of the Lounge.

• Assists the manager with leading and establishing priorities of the local lounge team to ensure Alaska’s lounge experience is executed in a consistent and guest-centric manner.

• Manages the daily staffing schedule, including coordinating coverage for sick-calls and leaves of absences to ensure the operation runs efficiently.

• Resolves guest complaints and accolades within 24-48 hours (e.g., emails, Alaska Listens, etc.) and provides appropriate feedback for ground operations issues.

• Responsible for monitoring expenses and reporting the budget for assigned Lounge location.

• Assists in the management of vendor relationships.

• Participates in the interview process and selection of new Lounge employees, and coordinates new hire and ongoing training for staff.

• Develops people through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.

• Influences culture of team through action, presence, and reinforcement of behaviors.

Job-Specific Experience, Education & Skills

Required

• 3 years of experience in customer/guest service, guest experience, hospitality, operations, loyalty marketing or related area.

• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.

• Strong leadership and cross-sector collaboration experience and proven ability to influence large teams.

• Professional, reliable, enthusiastic, and self-motivated, with a demonstrated ability to work well under pressure with all groups while addressing people courageously, directly, and candidly.

• Experience scheduling shift work.

• Detail-oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.

• Effective communication (e.g., verbal, written, and listening) skills, with ability to present data and conclusions in an organized and concise manner.

• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

• Ability and willingness to work weekends, holidays, and various shifts, as well as be accessible for after-hour issues and emergencies.

• Must have, or be able to obtain, a Washington State Food Handlers Certificate as well as the Washington State Mandatory Alcohol Server Training (MAST) permit.

• Must be able to lift up to 50 lbs. and be able to bend, walk and remain standing for extended periods of time.

• High school diploma or equivalent is required.

• Minimum age of 21.

• Must be authorized to work in the U.S.

Preferred

• Experience leading and managing direct reports.

• Leadership experience in the hospitality or food service industry with knowledge of food safety, sanitation and safety regulations.

• Previous airline experience.

• Knowledge of Lounge policies and procedures.

• Experience with IMAGE, SOLAR, PeopleSoft, Kronos, RosterApps, LoungeIn, Clover and My Account.

• Familiarity with Alaska Airlines culture, policies, and practices.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$78,900 -- $101,500 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 3/26/2023
Location Seattle
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Requisition Type Management
L: #LI-B
Job Locations USA-WA-Seattle
Requisition ID 2023-10230
Category Corporate & Operations