Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Principal Lounge Product Manager in Seattle, Washington

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Principal Lounge Product Manager is the sole subject matter expert for lounge product and program strategy at Alaska Airlines. As an individual contributor, this role defines long-term strategy and exercises considerable latitude and initiative to manage lounge revenue strategy, membership cultivation, capital projects, partnership development, and product experience, and influences near-term and long-term growth of the lounge program.

Key Duties

  • As the lead subject matter expert in lounge product and programs, oversees matrixed teams of cross-functional stakeholders and establishes strategy to achieve guest satisfaction goals, membership program objectives, oneworld alliance commitments and revenue and cost targets.

  • Influences across departments, actively engaging with SVP/EVP level leaders to share challenges and solutions, recommendations and seek approval for resources and funding to achieve objectives.

  • Leverages deep industry knowledge to advance revenue through developing product offerings, sales channels, and marketing strategies.

  • Grows and engages membership base for lounge portfolio through regular communications, activations and surveys, and develops innovative partnerships to drive non-member volume.

  • Manages design and construction of new and existing lounges to align with brand objectives, guest needs, and budgets in partnership with architects, general contractors, and Airport Real Estate.

  • Develops, implements and grows complimentary and retail food and beverage programs through creative partnerships, featuring local products and innovative amenities.

  • Oversees lounge technology used for checking guests in, processing purchases, and managing memberships.

  • Sources and negotiates partnerships to broaden network.

  • Collaborates across companies on the growth of Alaska Airlines and Horizon Air’s network of airline partners, including relationship management and development.

  • Partners closely with the Director Lounge Program and Lounge Managers to ensure initiatives incorporate operational insight and are effectively implemented.

Job-Specific Experience, Education & Skills

Required

  • 7 years of experience in consumer product marketing or product development with a focus on hospitality or related area.

  • Bachelor’s degree with a focus in marketing, business administration, project management or related field, or an additional two years of relevant training/experience in lieu of this degree.

  • Exceptional analytical background with demonstratable modeling experience.

  • Knowledge of membership-based organizations and airline partnerships.

  • Strong communication skills (e.g., verbal, written, and listening), with an ability to communicate clearly and concisely to senior leaders.

  • Detail oriented and highly organized, with ability to multi-task and work independently.

  • Sense of urgency to complete assignments quickly and thoroughly.

  • High School Diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.

Preferred

  • 3 years of experience as a product manager.

  • 2 years of experience in Food and Beverage or other guest-facing hospitality sector.

  • Professional services experience.

  • Excel, Alteryx, Tableau experience.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Competitive total rewards package

  • Medical, dental and vision benefits

  • 401k match program

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 5/27/2022
Location Seattle
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify ® employer, where required by law.
Job Locations USA-WA-Seattle
Requisition ID 2022-8227
Category Corporate & Operations

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