Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Managing Director Station Operations Support in Seattle, Washington

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

Establish strategic goals and direction for ground support equipment program, business partner performance, cabin cleaning program, deicing administration, dangerous good program, charter operations, regional compliance program and Airport Operations & Customer Service (AOCS) safety oversight and reporting programs at Alaska Airlines (AS) and Horizon Air (QX). As a people leader, this role directs a team of leaders to manage the daily operation of airport support programs.

Key Duties

  • Establish strategic goals and direction for ground support equipment program, business partner performance, cabin cleaning program, deicing administration, dangerous good program, charter operations, regional compliance program and Airport Operations & Customer Service (AOCS) safety oversight and reporting programs.

  • Set the long term strategy for airport operational support.

  • Establish and maintain an effective relationship with the Federal Aviation Administration (FAA) and represent the AOCS division, addressing any concerns brought up by FAA and working cross functionally to address and resolve any issues.

  • Influence across company and provide strategic recommendations to enterprise leaders on initiatives impacting airport operations.

  • Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and functions.

  • Influence company culture through action, presence, and reinforcement of behaviors.

  • Articulate the company’s strategy on operational support programs.

  • Represent AOCS on select customer, operations, and technical steering committees.

Job-Specific Experience, Education & Skills


  • 10 years of experience in customer service, operations, or related field.

  • 5 years people leadership experience managing large work groups with multiple layers.

  • A Bachelor’s degree, or willingness to attain Bachelor’s degree within six years of start date.

  • Proven ability to leverage business acumen and analytic capability to position the organization as a change agent and key business partner.

  • Proven change management skills and a thirst for applying research and best practices to existing business problems.

  • High energy, positive and executive-level presence along with top-notch written and verbal communication, public speaking, influence and motivational skills.

  • Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety.

  • Strong interpersonal skills, with the ability to drive outcomes in the best interest of the company directly (particularly with direct reports) and indirectly with others in the organization that may be executive sponsors, sponsors or other stakeholders.

  • Professional work ethic and demonstrated ability to work with all work groups while addressing people in a courageous, directly and candidly transparent manner.

  • Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.

  • An active and effective leader that communicates well with her/his team to motivate and develop staff.

  • Working knowledge of fiscal control systems, staffing processes, safety and security compliance required.

  • Proactive, enthusiastic, creative and willing to try new approaches.

  • Excellent negotiation skills, which includes preparing, responding to and managing proposals.

  • Excellent strategic development skills.

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Experience managing employees in a union environment.

Job-Specific Leadership Expectations

  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

  • Inspirational leader who will promote the Alaska values, act with a high sense of urgency, and have unquestionable integrity.

  • Promotes a high performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and by providing regular and meaningful feedback.

  • Innovative, apolitical, resilient, fact-based, and creative solutions-focused mindset, with ability to thrive in a rapidly-changing, collaborative environment and to manage conflict.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 7/5/2022
Location Seattle
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify ® employer, where required by law.
Requisition Type Executive
Job Locations USA-WA-Seattle
Requisition ID 2022-8522
Category Corporate & Operations