Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Manager Network Reliability in Seattle, Washington

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Manager Network Reliability leads a small team of engineers that play a critical role in sustainment of Alaska Airlines’ and Horizon Air’s enterprise network. As a people leader, this role establishes the team culture to create an inclusive work environment to foster engagement and innovation. This role requires the application of interpersonal skills with the ability to foster and grow business relationships and drive a customer-first focus. Additionally, this role is a technical leader that provides input into technical decisions and sets priorities for the team.

Key Duties

  • Leads, manages, and develops a team in a fast-paced environment with responsibility for all operational support of the Enterprise network.

  • Defines, documents, and communicates policies for daily network operations.

  • Supports the development of the departmental strategic roadmap and works autonomously to deliver on the tactical roadmap.

  • Manages full life cycle processes for network equipment, including OS patching and upgrades.

  • Coaches and contributes to the continuous process improvement life cycle that drives operational excellence.

  • Develops programs to measure and track to performance goals, including process performance (ticket handling).

  • Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.

  • Shape culture of team through action, presence, and reinforcement of behaviors.

  • Responsible for monitoring and reporting against the Network Operations financial budget.

Job-Specific Experience, Education & Skills

Required

  • 5 years of experience in network support and/or network engineering.

  • 2 years of leadership experience.

  • Demonstrated success implementing and managing large, complex, enterprise-class solutions.

  • Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.

  • Ability to work within a highly critical data center environment with absolute adherence to change control process.

  • Ability to provide excellent customer support, work with vendors and across teams to meet business objectives.

  • Results-oriented with excellent verbal and written communication skills.

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.

Preferred

  • Strong knowledge and experience supporting enterprise class switches, routers, wireless and security infrastructure.

  • Knowledge of configuration and troubleshooting at all layers of the OSI stack.

  • Familiarity with network automation tools and software engineering processes.

Job-Specific Leadership Expectations

  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

  • Create a diverse and inclusive culture where all employees feel safe, included and they belong.

Salary Range

$128,600 - $205,800 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air

  • Comprehensive well-being programs including medical, dental and vision benefits

  • Generous 401k match program

  • Quarterly and annual bonus plans

  • Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Location Seattle
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Requisition Type Management
L: #LI-B
Job Locations USA-WA-Seattle
Requisition ID 2023-9894
Category Software & Technology

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