Jobs at Alaska Airlines & Horizon Air

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Job Information

Alaska Airlines Manager Inflight Training Delivery in Seattle, Washington

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

This role is responsible for the delivery and administration of all flight attendant training programs at Alaska Airlines, This people leader provides supervision and guidance for training supervisors, training support staff, and instructors. This position exercises authority under the Director Inflight Training and Standards to qualify Training Supervisors and Training Instructors to administer training and proficiency checks. Additionally, the Manager Inflight Training Delivery plays a pivotal role of ensuring flight attendant training is conducted in accordance with the requirements of regulatory agencies and Alaska Airlines’ policies and procedures. Instructor calibration and standardization are the responsibility of this critical FAA-required position.

Key Duties

  • Ensures the implementation and execution of all flight attendant training programs and Inflight Training quality assurance processes.

  • Leads and establishes the priorities for a team of Inflight Training Supervisors with respect to instructor calibration and quality assurance, professional instructor development, and assurance of training program regulatory compliance.

  • Leads a team of Inflight Training Schedulers and Coordinators for the administration of training plans, instructor scheduling, and program planning.

  • Responsible for executing short and medium-range goals for the Inflight Training teams.

  • Manages implementation of Inflight Training curricula and partners with the Manager of Inflight Training Program Development on the maintenance and development of Inflight Training curricula.

  • Projects and maintains Inflight Training staffing resource needs.

  • Manage day-to-day training operations and be on-call for out of office hours to handle ad hoc situations.

  • Acts as a collaborative consultant to formulate strategies for flight attendant learning and performance improvement.

  • Cultivates relationships with internal partners including the Association of Flight Attendants, and regulatory agencies for development maintenance, approval, and implementation of flight attendant training curricula.

  • Influences across the company, working with stakeholders to identify and evaluate training needs.

  • Contributes to the long-term strategy and planning for Inflight Training evaluation.

  • Works closely with the Director of Inflight Training and Standards and Director of Inflight Safety and Compliance and other Inflight stakeholders to analyze crew irregularity reports and any other data to support Inflight operations with timely feedback and training program modifications.

  • Is delegate of Director Inflight Training and Standards for regulatory qualification of Inflight Training Supervisors, Inflight Training Instructors, and Check Flight Attendants.

  • Collaborates with Director of Inflight Training and Standards for transition AS Inflight training from N&O to AQP.

  • Shapes culture of the team and beyond through action, presence, and reinforcement of behaviors.

Job-Specific Experience, Education & Skills


  • 5 years of experience in inflight training, training standards and compliance, or related area.

  • 2 years of leadership experience.

  • Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.

  • Demonstrated knowledge of 14CFR Part 121 air carrier operations, approved training programs and inflight operations.

  • Knowledge of appropriate FAA Advisory Circulars, applicable regulatory guidance and the flight attendant certification processes.

  • Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

  • Must successfully complete Initial New Hire Flight Attendant Training (if not already qualified as an AS Flight Attendant) and maintain certification as a Flight Attendant.

  • Ability to hold and maintain AS Inflight Instructor qualification.

  • Minimum age of 21.

  • Must be authorized to work in the U.S.


  • Proven ability to lead and deliver projects on time and within budget.

  • Proven ability to influence learner outcomes.

  • Demonstrated ability to leverage business acumen and analytic capability to negotiate win-win solutions.

  • Strong ability to rapidly understand and organize complexity, come up to speed quickly on the architecture and bring others along with change.

  • Ability to lead with passion, humility and fierce resolve and an ability to think and work beyond divisional boundaries.

  • Outstanding communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview.

Job-Specific Leadership Expectations

  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

  • Inspirational leader who will promote Alaska values, act with a high sense of urgency, and have unquestionable integrity.

  • Innovative, apolitical, resilient, fact-based, and creative solutions-focused mindset, with ability to thrive in a rapidly-changing, collaborative environment and to manage conflict.

  • Requires availability for contact outside of standard working hours, including nights, weekends and holidays.

Salary Range

$86,400 -- $134,000 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air

  • Comprehensive well-being programs including medical, dental and vision benefits

  • Generous 401k match program

  • Quarterly and annual bonus plans

  • Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Location Seattle
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
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Job Locations USA-WA-Seattle
Requisition ID 2023-11512
Category Corporate & Operations
Workplace Type Onsite