Alaska Airlines Fraud Analyst in Seattle, Washington
Company Alaska Airlines
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Specific Details
This position is in office.
The Fraud and Revenue Analyst is responsible for developing solutions to proactively detect and prevent financial fraud in all sales channels and accounts at Alaska Airlines and Horizon Air. As an individual contributor, this role makes recommendations to improve existing fraud detection practices and minimize fraud related revenue losses to the company.
With limited direction from a manager, work independently to monitor & research customer payment records, utilizing various tools and work queues to investigate and validate transactions.
Takes initiative to develop solutions to complex problems as they relate to ticket fraud prevention, including, but not limited to, gathering personal information from customers to help identify discrepancies and/or eliminate suspicion.
Make recommendations to streamline or enhance existing policies/procedures, stay ahead of continuously evolving fraud practices, and further protect guest data.
Adept at navigating through various scenarios and being solution-oriented during conflict resolution. Willing to apply excellent customer service skills while having difficult conversations with guests, cardholders & Mileage plan (MP) members.
Ability to thrive in a team environment, working closely with peers to analyze fraud trends, explore innovative ways to reduce risk, and make recommendations on rules adjustment with fraud tools.
Collaborates with counterparts including banks, merchants, peers, and other internal teams to detect fraud and eliminate risks within the organization.
Other duties as assigned
Job-Specific Experience, Education & Skills
2 years of experience in fraud prevention, revenue protection, airline industry experience or related area.
Bachelor’s degree with Business Administration, Criminal Justice, or related field, or an additional two years of training/experience required in lieu of this degree.
Ability and willingness to work a variable schedule, including nights, weekends and holidays.
Excellent analytical and problem-solving skills.
Strong verbal & written customer service skills.
Moderate knowledge of fraud prevention and detection best practices.
Capable of working both independently and in collaborative group settings.
Demonstrated working knowledge of rule-based fraud programs/platforms.
Proficiency with Microsoft Office applications (e.g., Word, Excel, and Outlook).
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Experience in the Airline or Travel Vertical.
Advanced knowledge of credit card chargeback processes and procedures.
Advanced awareness of current fraud trends in ecommerce environment.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Competitive total rewards package
Medical, dental and vision benefits
401k match program
Monthly incentive pay plan
Annual incentive pay plan
Generous paid time off
Travel privileges on Alaska Airlines & Horizon Air
FLSA Status Exempt
Employment Type Full-Time
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Requisition Type Management
Job Locations USA-WA-Seattle
Requisition ID 2022-9181
Category Corporate & Operations
- Alaska Airlines Jobs