Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Duty Manager Pilot Crew Scheduling in Seattle, Washington

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Duty Manager of Pilot Crew Scheduling is responsible for executing on the strategy for the Pilot crew schedulers in the day to day operation to ensure compliance in Federal Aviation Association (FAA), collective bargaining agreement (CBA), company policy and processes for all pilot assignments and applicable contracts. As a people leader, The Duty Manager of Pilot Crew Scheduling leads and establishes priorities to achieve objectives and enabling a team in assigning legal pilot flight crews to support the Alaska Airlines operational schedule.

Key Duties

  • Lead team and establish priorities for the daily operation of the pilot schedulers ensuring compliance with all scheduling functions and regulations.

  • Drives continuous improvements of people, systems, and processes.

  • Develops and manages methods and procedures to ensure compliance with Federal Aviation Regulations (FARs) and conducts audits to provide documentation of consistency.

  • Ensures tools and equipment are available and working for employees to perform job functions effectively and removes other obstacles facing work groups (i.e., follow-up with Information Technology Services (ITS) and facilities as needed).

  • Manages the activities of all crew schedulers in scheduling, training, attendance, discipline, contract administration, and performance.

  • Develops and maintains a cooperative working relationship cross divisionally and with union groups including Airline Pilots Association (ALPA), Clerical Office and Passenger Service Employees (COPS).

  • Provides leadership in proactively identifying and resolving problems.

  • Oversees functions related to non-schedule related flight operations including but not limited to Charter Flights, Training Flights, Functional Check Flights (FCF), Ferry and Repositioning flights.

  • Provides analysis and recommendations to the Director of Crew Scheduling that are critical to the scheduling operation.

  • Manage Lead Crew Schedulers to ensure compliance with FAR 117 in association with other Network Operations Center (NOC) bridge members and Pilot Crews.

  • Creates an atmosphere of inclusiveness, responsiveness, and recognition for crew schedulers.

  • Represents Alaska Airlines Pilot Crew Scheduling department at various AAG meetings related to crew.

Job-Specific Experience, Education & Skills


  • 5 years of aviation, airline operations, or equivalent experience.

  • 2 years of experience leading and mentoring teams.

  • Bachelor’s degree or an additional two years of experience in lieu of the degree.

  • Demonstrated ability to manage small projects and support larger projects as a Subject Matter Expert (SME).

  • Demonstrated ability to build strong working relationships across all levels of the organization.

  • Demonstrated ability to develop new ideas to improve safety, compliance, efficiency, and cost.

  • Demonstrated ability to identify problems and collaboratively develop alternatives for resolution.

  • Detail-oriented, with the ability to keep track of many moving parts and spot conflicts early.

  • Excellent communication skills (e.g., verbal, written, and listening) and comfortable with public speaking.

  • Strong working knowledge of airline/inflight operations with outstanding interpersonal skills and the ability to interface with all levels of Alaska, outside contractors, and regulatory authorities.

  • Strong organizational skills, confidence in decision-making, conflict management, and resiliency.

  • Ability and willingness to work in a high-pressure environment and be able to handle several projects and tasks simultaneously while delivering results.

  • Willingness to work a flexible schedule to include weekends, evenings and 8, 10, 12-hour shifts.

  • High school diploma or equivalent is required.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

  • Experience in the development of policy and procedures.

  • Experience partnering with Union groups and Union leadership.

  • Knowledge of data analytics, analysis, and reporting.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air

  • Comprehensive well-being programs including medical, dental and vision benefits

  • Generous 401k match program

  • Quarterly and annual bonus plans

  • Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 12/6/2022
Location Seattle
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Requisition Type Management
Job Locations USA-WA-Seattle
Requisition ID 2022-9495
Category Corporate & Operations