Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Distribution Account Manager, Key Accounts in Seattle, Washington

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

This Distribution Account Manager for Key Accounts for OTA and MSE is responsible for leading the sales portfolios for our key Online Travel Agencies and Metasearch engines. This position will look for opportunities to grow AS market share, increase revenues and support the overall distribution strategy.

Key Duties

  • Create an annual OTA distribution cost forecast and, in collaboration with Finance, remain within budget.

  • Continuously optimize performance for private specialty products such as Opaque or Tour Operation, in partnership with Revenue Management.

  • Track KPI that align with our distribution strategy using Tableau developed with the Analytics team.

  • Police OTA and travel agency selling practices worldwide to ensure our product's attributes are displayed correctly and meet our terms and conditions, in partnership with Legal.

  • Audit and sign-off on invoices from OTA for distribution expenses.

  • Develop negotiation plans and cost analysis scenarios during contract renewals. Partner with Marketing during negotiations.

  • Work with IT and eCommerce to develop product strategies.

  • Analyze cost and implement strategies to reduce distribution costs while maintaining revenue goals.

  • Monitors meta sites to ensure adherence to restrictions on onward distribution by OTAs.

  • Liaise with Call Center and Ops to ensure customer satisfaction and investigate day-to-day issues.

  • Attend partner or trade events and hold quarterly business reviews with our travel partners.

  • Actively partner with the NDC Onboarding Manager to provide a value-based approach to third party travel partners.

  • Work with Alliances in supporting our international expansion plans.

  • Supports implementation of new ancillary products and fees, including cross-functional coordination.

Job-Specific Experience, Education & Skills


  • 2 years of contract negotiation experience.

  • Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.

  • Experience in analytics and forecasting.

  • Excellent written and verbal communication skills.

  • Ability to develop and execute business plans to support business objectives.

  • Professional, reliable, enthusiastic, congenial, self-reliant, self-motivated, and assertive.

  • Ability to handle multiple concurrent tasks independently.

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Competitive total rewards package

  • Medical, dental and vision benefits

  • 401k match program

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Location Seattle
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify ® employer, where required by law.
L: #LI-B
Requisition Type Management
Job Locations USA-WA-Seattle
Requisition ID 2022-8493
Category Corporate & Operations