Jobs at Alaska Airlines & Horizon Air

Job Information

Horizon Air Centralized Load Plan Agent in Seattle, Washington

Company Horizon Air

The Team

Our close-knit flight operations team orchestrates the daily operations of our airline, creating an airline people love from behind the scenes. Whether you’re new to the industry or a seasoned pro, you’ll use your expertise to create the situations that make guest experiences as safe and enjoyable as possible. You’ll be at the heart of how our airlines will achieve its goals and enjoy the opportunities you’ll have to create a long and satisfying career with us.

Role Summary

The Central Load Planning Agent is responsible for overseeing the Load Planning and Weight and Balance process for all Horizon Air flights in accordance with FAA regulations, department processes and procedures, and company policies.

Key Duties

  • Support station agents and flight crews for pre-departure load planning and load close-out process

  • Provide expertise on the weight and balance system, load planning process, and aircraft loading policies and procedures

  • Interface with other System Operations Control (SOC) personnel to maximize payload and mitigate load planning issues

  • Monitor system alerts and communicate issues to SOC personnel, flight crews or station agents (e.g. need to reseat passengers, payload limitations or restrictions, need for ballast, etc.)

  • Monitor automated system data feeds and assist in reporting, troubleshooting, and resolving issues

  • Monitor irregular operations and communicate with dispatcher and station agents in a timely manner

  • Provide oversight and manual manipulation of flights that are not automatically processed by the weight and balance system

  • Monitor the fuel ordering process. Ensure fuel slips are generated by the system, communicate revisions to stations, and provide manual manipulation when necessary

  • Report irregularities or safety issues

  • Other duties as assigned

Job-Specific Experience, Education & Skills


  • Strong commitment to deliver outstanding customer service to our crew members and other internal customers.

  • 1 year of station, operations, and/or aircraft loading experience.

  • Strong written and verbal communication skills.

  • Ability to identify and resolve critical issues.

  • Ability to work a variety of shifts including nights, weekends, and holidays.

  • Ability to work in a fast-paced environment and prioritize tasks.

  • Ability to work in a team environment and communicate with other workgroups.

  • Ability to communicate in English.

  • High School Diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Associates Degree in Aviation or Business.

  • Knowledge of aircraft loading principles and weight and balance concepts.

  • Experience with Smart4Aviation, Sabre/IMAGE, Visops or Gatesheet, FOGS, and Office 365.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $21.50/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air

  • Comprehensive well-being programs including medical, dental and vision benefits

  • Generous 401k match program

  • Quarterly and annual bonus plans

  • Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Frontline
Apply by 7:00 PM Pacific Time on 6/15/2023
Location Seattle, WA - Flight Ops
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Job Locations USA-WA-Seattle
Requisition ID 2023-10746
Category Corporate & Operations