Jobs at Alaska Airlines & Horizon Air

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Senior User Experience Researcher is a subject matter expert in the discipline of user experience (UX) research for Alaska’s e-commerce product teams. As an individual contributor, this role exercises considerable judgment to make decisions associated with UX research activities, gaining strategic insights in order to influence the direction of digital products in collaboration with e-commerce product leaders and stakeholders across the company.

Key Duties

• Act as a subject matter expert in the design and user experience of digital products, leveraging qualitative and quantitative guest insights. 

• With minimal direction from leadership, exercise considerable judgment to make decisions associated with UX research activities to drive e-commerce product strategy.

• Lead and conduct generative and foundational as well as evaluative research and create design frameworks and experience maps.

• Facilitate product discovery kickoffs and experience mapping activities to ensure the right problem is being solved, gaps are identified, and the right teams are involved at proper time in the product lifecycle.

• Make product recommendations to Alaska’s senior leaders based on UX research findings.  

• Build partnerships and working agreements with teams and leaders across the company.

• Guide product teams on UX research, user-centered design and design thinking/innovation best practices.

Job-Specific Experience, Education & Skills

Required

• 4 years of experience working in the UX industry or related.

• Bachelor’s degree in UX research, human-centered design, industrial design or related field of study, or an additional two years of relevant training/experience in lieu of this degree.

• Experience leading and conducting generative and foundational research and creating design frameworks and experience maps. 

• Experience in integrating qualitative and quantitative insights and other points of view to drive forward product strategy.

• Experience working with senior leadership and facilitating workshops with them.  

• Excellent problem solving and decision-making skills with the ability to think beyond the task at hand.

• Minimum age of 18.

• Must be authorized to work in the U.S.

• High school diploma or equivalent.

Preferred

• 2 years of experience working in industries governed by complex rules, regulations and processes (e.g., transportation, healthcare, legal, financial services). 

• Experience in e-commerce.

• Strong portfolio showcasing at least 4 examples of generative research that impacted product definition and strategy.

• Excellent communication skills (both written and verbal) to enhance both guest and employee satisfaction.

• Active listener who values diverse perspectives and fosters an inclusive environment.

• Strong interpersonal skills, with the ability to drive outcomes in the best interest of the company.

• Ability to establish cross-functional, collaborative relationships with other teams and workgroups.

• Experience teaching UX research and user-centered design within companies and in academic settings.

• Experience mentoring and coaching UX researchers and designers.

• Experience working with university corporate affiliate programs.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$115,350 - $173,050 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 5/13/2025
Location Seattle - Hub
Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
A: Y - T1
L: #LI-B
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Job Locations USA-WA-SeaTac
Requisition ID 2025-14471
Category Corporate & Operations