Jobs at Alaska Airlines & Horizon Air

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Manager, Quality Assurance is responsible for executing on the strategy for quality assurance programs for the Maintenance and Engineering (M&E) Division at Alaska Airlines. As a people leader, the Manager, QA leads and establishes priorities for the team to development, implement, and document quality assurance programs and to identify and monitor the growing risks associated with a dynamic maintenance operation.

Key Duties

• Leads team and establishes priorities of a staff of QA auditors and promotes a high performance culture developing people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.

• Maintains a training program to develop auditors that are fact finders, risk-focused, willing to seek solutions, and unwavering in matters of compliance and safety.

• Executes on strategy related to quality assurance and compliance programs to prevent, identify, and resolve non-compliance.

• Oversees and makes decisions related to standards and checklists developed by the auditors to ensure compliance with all applicable Federal Aviation Regulations (FARs) and Alaska Airlines policies and procedures.

• Reviews audit records/reports for comprehensiveness of audits and auditor’s findings for proper identification of causes as well as development, tracking, follow-up, and closure of effective corrective/preventive actions.

• Collaborates with auditors in seeking solutions to audit findings that are comprehensive and sustainable in preventing future non-compliance.

• Supports the Data Analysis Group (DAG) and the Continuing Analysis and Surveillance/Safety Review Board by presenting summaries of data collection, root cause analysis, and trend identification.

• Interacts with other departments and divisions within Alaska Airlines as well as outside maintenance vendors on quality assurance matters.

• Maintains a transparent relationship with the Alaska Airlines Certificate Management Office.

• Coordinates with the Manager of Regulatory Compliance regarding regulatory compliance audits, staffing needs, and FAA liaison needs.

• Shapes culture of team through action, presence, and reinforcement of behaviors

Job-Specific Experience, Education & Skills

Required

• 5 years of experience in an aircraft maintenance environment.

• 2 years of quality control or quality assurance experience.

• 2 years of leadership experience.

• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.

• Understanding of quality assurance programs, including data collection tools, root cause analysis, and trending.

• Knowledge of Federal Aviation Regulations (FAA), especially those regulations specific to the maintenance functions of an air carrier.

• Understanding of an air carrier Safety Management System (SMS).

• Ability to manage a team of auditors with diverse experiences and significant time out-of-office conducting audits.

• Ability and willingness to manage a flexible audit schedule that focuses on the immediate risks to the operation.

• Ability to mediate adversarial parties in seeking comprehensive/sustainable solutions to non-compliant events.

• Excellent communication (e.g., verbal, written, and listening) and interpersonal skills.

• Detail oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.

• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• Experience with computer-based tracking programs.

• Quality certification.

• FAA Airframe and Powerplant Certificate.

• Experience managing a diverse and dynamic auditing staff.

• Experience with FAA Liaison activities.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$117,850 - $176,800 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 5/20/2025
Location Seattle - Hangar
Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
A: Y - T1
L: #LI-B
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Job Locations USA-WA-SeaTac
Requisition ID 2025-14509
Category Corporate & Operations