Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Supervisor Station Operations Mexico in Puerto Vallarta, Mexico

Company Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The Supervisor Station Operations oversees the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS). As a people leader, the Supervisor Station Operations - Mexico leads and establishes priorities for Customer Service Agents (CSAs) and assists with customer relations to ensure passenger service standards are maintained or exceeded.

Key Duties

  • Supervise the execution of the timeline and regulatory compliance at departure gates.

  • Investigate and report delays and irregular flight activity and proposes solutions for how to avoid such delays in the future.

  • Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (i.e., follow-up with ICS, facilities and airport as needed).

  • Monitor compliance with Federal Aviation Administration (FAA) and company regulations and periodically review applicable documents.

  • Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing, and implement plans and schedules to ensure the availability of equipment.

  • Supervise customer relations (e.g., passenger complaints, lost and found, special passenger arrangements) and ensure passenger service standards are maintained or exceeded.

  • Supervise all CSAs (e.g., counter, baggage, gates, departure coordinators, vendor oversight) in scheduling, training, attendance, discipline, contract administration, and performance.

  • Develop CSAs through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.

  • Influence culture of the station through action, presence, and reinforcement of behaviors.

  • Represent AS Airport Operations & Customer Service at various meetings with the Port and other airlines.

Job-Specific Experience, Education & Skills


  • A minimum of 3 years of operations experience.

  • A Bachelor’s degree, or an additional 2 years of experience in lieu of this degree.

  • Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams.

  • Proven ability to effectively and tactfully communicate with others.

  • Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must have the legal right to accept employment in Mexico.

  • Must possess a valid passport and U.S. B1/B2 Visa.


  • Airline operations experience.

  • Training experience.

  • Experience coaching and counseling employees on performance related issues.

  • Experience as a supervisor, acting supervisor or lead.

  • Experience scheduling shift work and administering budget controls.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status International
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 10/1/2022
Location Puerto Vallarta
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Requisition Type Management
Job Locations MEX-JAL-Puerto Vallarta
Requisition ID 2022-9167
Category Airports & Warehouse