Jobs at Alaska Airlines & Horizon Air

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Job Information

Horizon Air Passenger Service Agent in Portland, Oregon

Company Horizon Air

Starting Rate

USD $17.26/Hr.

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights.

Key Duties

  • Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).

  • Ensure cabin accommodations.

  • Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage.

  • Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests.

  • Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system.

  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

  • Performs other duties as assigned.

Job-Specific Experience, Education & Skills

Required

  • Strong written and verbal communication skills.

  • Ability to juggle multiple tasks in a fast-paced environment.

  • Ability to learn and operate a computerized reservation system.

  • Typing speed of at least 25 WPM.

  • Ability to consistently lift 50 pounds.

  • Must be able to stand for long periods of time.

  • Must be able to bend, stoop, squat, reach and grasp.

  • Ability to perform basic mathematics.

  • Ability to work a flexible schedule including nights, weekends and holidays.

  • Ability to participate in paid training that may require overnight travel.  

  • Ability to obtain airport security clearance.

  • Ability to communicate in English.

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.

Preferred

  • A minimum of 1 year of customer service or community service experience.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Medical, dental and vision benefits

  • 401k program with a company match up to 6%

  • Monthly incentive pay plan up to $150 per month

  • Annual incentive pay plan with a target 5% payout of annual earnings

  • Generous paid time off

  • Unlimited standby travel benefits on Alaska Airlines & Horizon Air

FLSA Status Non-Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 8/9/2022
Location Portland, OR - Airport
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. If you’d like to view a copy of our affirmative action plans, please fill out an AAP Inspection Request Form .
People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
I: Y - FL
Airport SIDA Badge Requirements Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review SIDA Badge Requirements for complete details.
Requisition Type Frontline
Job Locations USA-OR-Portland
Requisition ID 2022-8852
Category Airports & Warehouse

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