Jobs at Alaska Airlines & Horizon Air

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Job Information

Alaska Airlines Customer Service Agent Mexico in Mazatlan, Mexico

Company Alaska Airlines

Starting Rate

MXN $0.00/Hr.

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas.

Key Duties

  • Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.

  • Sell tickets and ensure cabin accommodations.

  • Perform computer and paperwork tasks.

  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.

  • Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

  • Process and secure passenger luggage.

  • May perform aircraft grooming and security searches.

  • May assist with the processing, moving, and security of cargo.

  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Job-Specific Experience, Education & Skills

Required

  • A minimum of 2 years of customer service or community service experience.

  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).

  • Typing speed of at least 25 WPM.

  • Ability to consistently lift 25 kgs.

  • Must be able to bend, stoop, squat, reach and grasp.

  • Flexibility to work varied shifts (e.g., weekends, holidays).

  • Ability to participate in paid training.

  • Ability to learn and operate a computerized reservation system.

  • Ability to adapt to performing work according to set procedures.

  • Ability to anticipate needs of others in a fast-paced environment.

  • Ability to communicate in Spanish and English.

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must have the legal right to accept employment in Mexico.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status International
Employment Type Part-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 8/11/2022
Location Mazatlan
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. If you’d like to view a copy of our affirmative action plans, please fill out an AAP Inspection Request Form .
People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Requisition Type Frontline
Job Locations MEX-SIN-Mazatlan
Requisition ID 2022-8839
Category Airports & Warehouse

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