Jobs at Alaska Airlines & Horizon Air

Job Information

Alaska Airlines Principal Field Services Specialist in Los Angeles, California

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Principal Field Service Specialist is responsible for all technology needs at our hubs and regional locations. The Specialist designs, implements and maintains all information and communications systems with superior customer service skills at Alaska Air Group (AAG) facilities and contracted locations. This role requires a comprehensive understanding of an enterprise computing system, including physical hardware, software configurations, virtual components, networks, communications, and telephony.

Key Duties

  • Defines the IT strategy for the location and ensures alignment with the Airport technology team.

  • Manages technical solutions and implements across Infrastructure Engineering, product and Airport technical teams.

  • Advisor to business regional Directors, Managing Director and Vice President on location technical strategy and solutions.

  • Manages the IT Portfolio at location. Confers with company and airport project personnel to define and maintain 3 year strategy.

  • Oversees evaluation and approval of ITS solutions across our technical environment. Ensures the successful continued operation of all installed computer hardware and software on a variety of systems throughout the airport.

  • Organizes, directs, and monitors daily activity of the on-site support team. Responsible for all corrective and preventive maintenance, quarterly maintenance, daily and after-hours work to ensure all service levels are maintained.

  • Sets expectations and communicates in a timely and effective manner and provides high-touch customer service.

  • Acts as the lead subject matter expert for problem resolution; applies diverse technical expertise to identify and correct complex system issues.

  • Serves as a point of escalation for all incidents, assuring timely attention and resolution is provided; logs and tracks all issues to resolution.

  • Oversees daily checks on all open issues ensuring Service Level Agreement (SLA) and Operational Level Agreement (OLA) compliance.

  • Collaborates with customers to determine and understand business requirements. Performs analysis and makes suggestions based on business requests.

  • Manages and contributes to projects, including vendor and team coordination.

  • Performs other duties as assigned.

Job-Specific Experience, Education & Skills

Required

  • 7 years of IT work experience implementing and/or supporting Infrastructure platforms and projects, with demonstrable progression track record of successful career growth.

  • Bachelor’s degree with a focus in IT, or an additional two years of relevant training/experience in lieu of this degree.

  • Must have experience working across the organization on cross-divisional technology projects.

  • Proven experience quickly learning new technologies, processes, and methodologies.

  • Must have strong sense of ownership.

  • Knowledge of infrastructure topology and installation of hardware (computers, printers, mobile devices, switches, routers, firewalls, telephony, radios, etc.).

  • Experience with audio / video support and familiarity of Audio-Visual equipment in meeting rooms and offsite locations.

  • Demonstrated experience delivering exceptional customer service.

  • Strong interpersonal skills, facilitating effective verbal and written communication at all levels in the organization.

  • Demonstrated ability to maintain strict confidentiality of all customer information.

  • Ability to lift/stand/bend/climb in order to complete essential job functions.

  • Ability and willingness to travel a minimum of 25% of the time.

  • Ability and willingness to work non-traditional hours (e.g., evenings, weekends, after-hours, holidays, etc.).

  • Minimum age of 18.

  • High school diploma or equivalent.

  • Must be authorized to work in the U.S.

Preferred

  • Airline experience strongly preferred.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Competitive total rewards package

  • Medical, dental and vision benefits

  • 401k match program

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Apply by 7:00 PM Pacific Time on 7/8/2022
Location Los Angeles
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify ® employer, where required by law.
L: #LI-B
Requisition Type Management
Job Locations USA-CA-Los Angeles
Requisition ID 2022-8214
Category Software & Technology

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