Few organizations can boast of an employee culture as strong as that of Alaska Airlines. Like our unique heritage, our values have been a part of who we are since our early beginnings in the state of Alaska.

We believe it's this particular combination of pride in our heritage and passion for our shared values that has led to our success in setting the standard for genuine and caring service, and resulted in the enduring and meaningful relationships we enjoy with our customers, our communities and each other.

Select the following links to display more detail on different facets of the culture of Alaska Airlines:

Our Heritage
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Our Heritage

For more than 75 years, Alaska Airlines and its people have been guided through thick and thin by a shared commitment to integrity, caring, resourcefulness, professionalism and spirit. Especially spirit — an Alaskan spirit, born in the land the airline is named after — a place where "can-do" and "neighbor-helping-neighbor" are facts of life.

The result? A long list of aviation milestones, as well as countless stories of people going out of their way to help others — both in the course of business and in support of organizations that make our communities better places to live.

In the process, Alaska has grown from a small regional airline to one of the most respected in the nation. Carrying more than 12 million customers per year, Alaska's route system spans more than 40 cities and three countries. The Alaska Airlines fleet of all Boeing jets is one of the youngest among all major airlines. This is all due to the pioneering spirit of the thousands of men and women who have helped to shape Alaska Airlines into the great carrier it is today.

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Shared Values
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Shared Values

At Alaska Airlines, our culture is shaped by our shared values that we, as employees, crafted through years of collaboration with our customers and each other. We invite you to learn more about our guiding principles:

Alaska Spirit - Alaska Spirit is the heart of Alaska Airlines. It springs from our rich heritage where aviation plays a vital role in the life of every resident. Throughout our system, the Alaska Spirit defines the unique character of Alaska Airlines. Our fun-loving, energetic and adventurous personality flows from this spirit, as does our belief in service and community involvement. From our Alaska Spirit comes the pride, the passion and the perseverance that sets Alaska Airlines apart.

Integrity - Our actions will reflect our absolute commitment to ethical and honest behavior. When faced with uncertainty, we will always use our best judgment to do the right thing.

Caring - Caring about and helping people is the soul of Alaska Airlines. We regularly go the extra mile to help our customers, our community, our environment and each other with friendliness, caring, and genuine concern. We believe our lives are enriched by individual acts of kindness and compassion.

Professionalism - As proven professionals, we each bring a high level of individual skills, expertise and commitment to our work. We take great pride in the fact that our individual and collective accomplishments have earned broad respect and a reputation for safe, reliable, quality service.

Resourcefulness - Our bias toward action and our readiness to adapt to change and to master difficult challenges exemplify the "can-do" heritage of Alaska Airlines. We embrace an atmosphere where hard work, initiative and teamwork are a tradition, and where creativity and innovation flourish.

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Critical Success Factors
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Critical Success Factors

Our entire business strategy starts with a focus on 6 simple imperatives:

Safety - We have an uncompromising commitment to safety. The well being of our customers and employees will override any other considerations.

Reliability - We will provide consistent, on-time service upon which our customers can depend.

Quality People - We will attract, develop, engage and empower talented, energetic and diverse individuals who share a passion for genuine and caring service and who exemplify Alaska Spirit.

Quality Service - We differentiate ourselves from our competition by providing genuine and caring service to our customers and continually finding better ways to meet their needs.

Profitability - Our corporate and individual success depends on consistently producing profits sufficient to support growth and provide reasonable return to our investors.

Continuous Improvement - Our continuous improvement is driven by the willingness of each individual employee to embrace change, to pursue innovation and creativity, and to learn.

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Our Promise
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Our Promise

At Alaska Airlines, our Customer Promise and our Service Standards express our commitment to both our external customers as well as our internal customers - each and every employee who is such a critical part of our shared success

Our Promise - We promise to provide an exceptional customer experience that is safe, dependable and delivered with genuine and caring service.

Our Promise is supported by our focus on the following standards:

Safety - Because we have an uncompromising commitment to safety, at all times, the well being of our employees and customers overrides any other considerations.

Courtesy - Because we value our customers and each other, at all times, we demonstrate respect and consideration for the people and communities we serve.

Dependability - Because we know our customers count on us, we diligently work together to deliver consistent, reliable and on time service.

Presentation - Because we respect our customers and each other, we maintain the highest quality in our appearance and conduct; in our equipment and facilities; and in all our communications.

Keys to Success:

  • Take ownership for our customers' experience.
  • Actively and creatively seek solutions to problems.
  • Be friendly, kind and professional.
  • Greet and welcome every customer by name.
  • Make eye contact and smile.
  • Have pride in your uniform, appearance, manner and environment.
  • Thank each and every customer.
  • Have fun!

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Diversity
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Diversity

At Alaska Airlines, our legacy is the result of unique, hard-working people with varied backgrounds, experiences, perspectives and know-how.  We not only provide safe and dependable service, we've also built our airline with genuine and caring relationships, community involvement and cultural celebration.  Guided by our deeply held values, our goal is to keep the Alaska Spirit alive by creating a diverse and inclusive environment where our people thrive in their quest to deliver on our promise to provide an exceptional customer experience.

Alaska Airlines is an equal opportunity employer recognizing the value of each and every individual. In order to remain competitive, and because it's the right thing to do, we work hard to attract the best candidates for the job based on job related criteria such as experience, work record, education, training, motivation, attitude, character, and skill. All employment decisions are made without regard to an individual's identification, or perceived identification, with any group or classification of people.

Our commitment to equal employment opportunity includes the accommodation of individuals with disabilities. We take a proactive approach to the recruitment, hiring and reasonable accommodation of qualified applicants who are differently abled, and we are committed to providing appropriate reasonable accommodation for members of our Alaska Airlines family who may or have become disabled while employed with us.

 

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Have more questions? Drop us a line at  Careers@AlaskaAir.com.
If you are a person with a disability and need an accommodation to be able to apply for a job, please call us at 206-433-3200.
We are an Equal Opportunity Employer that recognizes the value of a diverse workforce.
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